Source - https://mindfulentrepreneurship.com/sorry-not-sorry-how-to-apologize-without-sounding-insincere-3e3843643336 1) Describe plainly what you did Examples: I promised that I’d deliver this project on Tuesday, and I failed to do so.You needed me to be there with you, and I was not available.My behavior was out of control and unacceptable that night. Avoid adding, “You think that…,” “You feel that…,” “I guess …
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The most compelling apologies include six distinct elements: Expression of regretExplanation of what went wrongAcknowledgment of responsibilityDeclaration of repentanceOffer of repairRequest for forgiveness Source: https://www.nicereply.com/blog/customer-service-apology/ Empathize Key phrases: I understand how important this is to your workflowI can definitely see how frustrating this bug would beI would be so annoyed in the same situation Say …
Source - http://hughculver.com/find-awesome-free-images-blog/ BEST SITES FOR FREE IMAGES There’s lots of advice on finding best sites for free images, but I find often the results are mixed. I’ve tested all of the sites listed below and most I use frequently for my blog and SlideShare decks. At the time of writing they all have big …
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Barry Overeem - https://www.scrum.org/resources/blog/day-life-scrum-master What is a Scrum Master actually doing during the day? In this blog post I'll use different sources to answer the question: The description the Scrum Guide offersMy personal description of a Scrum MasterMy white paper with the characteristics and skills of a "great Scrum Master"Questions a Scrum Master should consider …
https://www.scrum.org/resources/suggested-reading-professional-scrum-master Understanding and Applying the Scrum Framework:Empiricism, Scrum Values, Roles, Events, Artifacts, Done.Developing People and Teams:Self-Organizing Teams, Facilitation, Leadership Styles, Coaching and Mentoring.Managing Products with Agility:Forecasting & Release Planning, Product Value, Product Backlog Management, Stakeholders & Customers.Developing and Delivering Products Professionally:Managing Technical Risk.Evolving the Agile Organization:Organizational Design and Culture. Blogs and Articles Scrum Values (Download the Poster) …
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By Christian Sculthorp - Source https://www.practiceignition.com/blog/deal-with-difficult-clients Bill Gates once said, “Your most unhappy customers are your greatest source of learning.” And knowing how many times I’ve wanted to throw my PC out a window, I suspect Bill’s done a lot of learning over the years. Difficult clients are part of the cost of doing business. Most …
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The Kano Model is a product or service development theory that helps you to determine which features you may want to include in a product or service to improve customer satisfaction. What is the Kano Model? The Model was invented 30+ years ago in Japan by Noriako Kano, whence the name. Kano’s Model was revolutionary in …
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Whats on My Mind 