Source - https://mindfulentrepreneurship.com/sorry-not-sorry-how-to-apologize-without-sounding-insincere-3e3843643336 1) Describe plainly what you did Examples: I promised that I’d deliver this project on Tuesday, and I failed to do so.You needed me to be there with you, and I was not available.My behavior was out of control and unacceptable that night. Avoid adding, “You think that…,” “You feel that…,” “I guess …
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The most compelling apologies include six distinct elements: Expression of regretExplanation of what went wrongAcknowledgment of responsibilityDeclaration of repentanceOffer of repairRequest for forgiveness Source: https://www.nicereply.com/blog/customer-service-apology/ Empathize Key phrases: I understand how important this is to your workflowI can definitely see how frustrating this bug would beI would be so annoyed in the same situation Say …
By Christian Sculthorp - Source https://www.practiceignition.com/blog/deal-with-difficult-clients Bill Gates once said, “Your most unhappy customers are your greatest source of learning.” And knowing how many times I’ve wanted to throw my PC out a window, I suspect Bill’s done a lot of learning over the years. Difficult clients are part of the cost of doing business. Most …
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Whats on My Mind 